We love hearing from KidBridge users, and one question that frequently comes up has to do with an iCloud issue that may affect your ability to access your child’s device.
When we learn that our users are running into a technical issue, we immediately notify our team so they can find and implement a solution as quickly as possible. Unfortunately, there are some issues that we do not have control over. One of these issues involves iCloud locking you out of your child’s phone. This is an issue that has to do with Apple iCloud, not KidBridge. If you run into this issue, you will no longer be able to access updated data from your child’s phone through your KidBridge account. This has affected many of our users, and we’ve come up with a step-by-step process to troubleshoot.
We encourage parents to have access to their child’s iPhone in order to quickly address this issue.
Why Is iCloud Locking?
Apple uses iCloud locking as a security measure to protect users against fishy logins and company-wide breaches. For example, if a user changes their password too many times in a short period of time–they will be locked out. Recently, with the threat of new hacks, many users who have used iCloud without a problem are locked out of their accounts for no apparent reason. Some have actually reported getting locked out two or three times in a row. While this is a method for Apple to protect its users and data, it can also be annoying and problematic for parents monitoring their child’s device.
In fact, many parents at KidBridge are reporting this issue and have had to work around iCloud locking on their child’s phone. So how can you work around it?
An iCloud Lock on A Child’s Phone
What to Do If You’re Locked Out by iCloud on Your Child’s Device
It can be frustrating to learn that you have been locked out of your child’s device because of Apple iCloud. Luckily, there’s an easy way to get around this problem if it happens to you. Remember, you do need to have access to your child’s phone in order to complete this fix.
An iCloud Lock on A Child’s Phone
The easiest way is to change the password. (You can follow Apple’s tool for ID recovery to reset the password here.) But that doesn’t always work (and changing the password too many times can lead to iCloud locking again!).
Sometimes, you may need to reset the email as well. In order for this solution to work, you must have a different email address that has never been used with iCloud backup before. If you don’t have one, you can always create a free Gmail or Yahoo account for the purpose of resolving this issue.
Once the email is changed, any other devices sharing that Apple ID may prompt you for the updated login info (accounts such as iTunes or iCloud on your Apple TV). KidBridge recommends creating a new iCloud ID just for your child’s iPhone especially if your child has a lot of other devices with the same iCloud account.
Before you begin, you must also remove your teen’s device from your KidBridge account. Follow these directions to complete this step:
- Visit www.KidBridge.com and log into your account.
- Click on your child’s name on the left side.
- Click on the “Settings” button, which is located above the Location Map.
- Click on the “Remove” button for the Apple device.
Once you have a different email address and have removed your child’s device, you’re ready to begin this work-around to regain access to your child’s account. If you’re using a web browser instead of the child’s phone, use this link . Here’s what to do if you have the child’s iPhone:
- Tap on “Settings” on your iPhone’s home screen.
- Tap on your iCloud account.
- Scroll all the way to the bottom of the screen and tap on “Sign Out”.
- You will receive a prompt asking if you are sure you want to sign out. Tap “Sign Out” once more to completely log out of your account.
- Once you are back at the log-in screen, enter your new email address as your iCloud ID.
- On this screen, navigate to where it says “Trusted Device,” and select your current device.
- If you have to answer security questions in order to move forward, you will be prompted to do so at this step in the process.
- If your “iCloud Backup” is turned off, turn it on.
- Complete a manual iCloud backup to ensure the data you see is up-to-date. If you’ve never completed a manual iCloud backup before, follow these steps:
- Turn off two-factor authentication by visiting www.appleid.apple.com and clicking on “Edit” in the “Security” section.
- You will be prompted to create new security questions and verify personal information. Then, two-factor authentication will be deactivated.
- Plug your device into a charge and make sure you are connected to WiFi.
- Tap on “Settings,” then “iCloud,” then “Backup.”
- Turn “Backup” on.
- Click on “Back Up Now.”
- The phone will tell you when it has backed up 100% of the data on the phone. If you receive a phone call or text while the phone is backing up, you will need to go back and click on “Back Up Now” once more to restart the process.
- Wait for the backup to complete. Once Apple has finished processing the backup, you will need to log back into your KidBridge account. Keep in mind that it typically takes about five hours for Apple to completely process a manual backup. KidBridge will not have access to the data until Apple’s processing is complete, so it’s recommended that you wait five hours before logging into your account.
- Reconnect your child’s device to your KidBridge account using the new iCloud username and password. To reconnect your child’s device, follow the same steps that you did when you first set up the account.
- Download the new backup to your account.
At this point, you should have full access to your child’s device and data through your KidBridge account. If you ever run into any issues when trying to use KidBridge, feel free to submit a support request on our website, or browse through the frequently asked questions that have already been submitted. Our team is happy to help you to ensure you can enjoy all of the benefits that KidBridge has to offer!